Jan 17, 2017
Over a year ago I lamented on how many versions of Outlook were out there and how confusing it is figuring out which is which. Microsoft uses the Outlook name on way too many apps these days and it’s only gotten worse since that article. When helping users on the phone or by email, I’ve run into too many people who don’t know what version they are on.
In the old days, you simply told users to go to the About item under the Help or Outlook menu. But that doesn’t work anymore—Microsoft has chosen to hide the version name/number in various places, often many clicks away and very hard to find, if there at all.
But good news, Microsoft now has a good set of instructions for finding your version.
[3/22/2017 UPDATE: The link below no longer shows versions by screenshots of the top of the main window. Now it takes you through menus to find the version number.]
But Microsoft now has a graphic identification page to help you sort out the Outlook version just by examining the top of the main window. Go to the following link, and Microsoft presents a visual field guide to all it’s Windows, Mac, and browser based versions of Outlook:
Go to this link to see those instructions for determining your Outlook version:
If you are in a support role, and your users may have one of many various Outlook versions, these instructions could save you a lot of confusion. Just send the link to your remote user, and they can sort themselves out.