Should Voicemail be Eliminated?

Oct 9 2015

I much prefer that my business contacts e-mail me rather than leave a voicemail. That way I can scan their messages more quickly. In fact, if I call someone and get their voicemail, I rarely leave one; I usually jump into e-mail and send them a message.

I am not alone. According to this article, some companies are even turning off voicemail. The article goes on to list reasons not to use it.

Now, all that said, I do approve of Unified voicemail, where the voicemail at least goes into your e-mail Inbox as a recorded attachment. That way once I listen and get a gist of the request, I can convert it to a task in my 1MTD or MYN system and prioritize my action on it, and easily re-listen later when I need to take action.

And I feel there are times it is just quicker to use a voicemail to describe some complex issues, and to express my tone of voice better.

What do you think? Let me know in comments.

Michael